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Privacy Policy

At FLOWERS.co.za, we recognise and respect the importance of maintaining the privacy of our customers and members. Below we explain how and why we gather customer and member information: what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

What information do we gather?

When you order from our website, we may collect the following information: your name, telephone number, email address, products purchased and the recipient's name, address, telephone number and email address.
Also, if you register as a member, we request your name, address, phone number, email address, title (gender), birthdate, and other information set forth on the Registration Page.

Why do we gather information?

We are consistently providing our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, to enable us to contact you regarding your order should the need arise, to provide an enhanced and more personalised shopping experience and to inform you of special offers and discounts.

How do we use the information we collect about you?

We use information we collect from you to process your orders, to provide an enhanced and more personalised shopping experience and to inform you and your recipients of offers and discounts from FLOWERS.co.za. We do not make your or your recipient's contact details available to third parties.

How to limit the use of information

If you have any questions concerning the use of user information on FLOWERS.co.za that is not covered in this statement, please contact us via email with the word "Privacy" in the subject field.
We will gladly send you a replacement or refund your order if you are not 100% satisfied with your purchase.
Thank you very much for conducting such an excellent job. My mom was taken aback by the delivery man who so politely wished her and locked the gate after he left. I must confirm that I ... - Jeh-Han Omarjee  (read more)